Terms & Conditons

Terms conditions. Hambrooks Landscapes terms and conditions & Hambrooks Garden Maintenance terms and conditions of sale.

Hambrooks Landscapes Ltd

Thank you for choosing to allow Hambrooks to offer you a quotation for your works. These notes explain what you may expect from us, and what we in turn expect from you, the customer. All contracts depend upon the willingness of buyer and seller to achieve mutual satisfaction, however should any action arising from conflicting disputes not be solved amicably, the Law of England shall be used as the interpreting law.

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Quotations, Acceptance & Variations

  1. All quotations will be confirmed in writing on Hambrooks headed paper, and are available for acceptance within 3 months of issue.
  2. Acceptance forms should please be returned signed and dated, clearly noting which elements of work are required.
  3. Variations should please be confirmed in writing by the customer, whereby Hambrooks will advise of any cost increases or savings. Any items not clearly stated, will not be undertaken.
  4. It is the customer’s responsibility to advise Hambrooks of any mains services, such as electricity, gas or telecommunications, not buried to the statutory depth, or indeed any matter of potential concern in regard to Health & Safety, prior to our arrival on site.
  5. Hambrooks can unfortunately accept no responsibility for damage or interruption of any service of which we have not been notified in writing.
  6. Unless specifically included, maintenance shall not be included in our quotation, and watering shall become the responsibility of the customer upon practical completion of the works.
  7. All dimensions shown on design plans are approximate (nominal), and drawings should not be scaled from.
    VAT will always be shown separately on all quotations, and at the current rate. 

Whilst the Contract is Running

  1. Upon receipt of your acceptance form, Hambrooks will provide an approximate proposed date for the works, which will be confirmed prior to commencement. There may be cases such as adverse weather or ground conditions, which require us to reschedule your works. If this happens, Hambrooks will attempt to keep you advised, but can unfortunately accept no liability for any costs incurred by the customer should this happen.
  2. Works will be carried out at the appropriate seasonal time. Customers requiring works to be undertaken out of season, or in unsuitable weather conditions, are respectfully asked to confirm this in writing, as such work shall only be undertaken at the customer’s risk.
  3. We respectfully ask in the interests of Health & Safety, that the customer please make every reasonable effort to remove pet faeces from lawns and borders, and to ensure access points are clear before our visit. Vehicles are ordered off the public highway at the customer’s sole risk.

Your Payments to Us

  1. For contracts under £499, no deposit is required, however the full balance shall become payable immediately at practical completion.
    For contracts between £500 and £4999, a 25% deposit is required upon acceptance of quotation, with the balance due upon completion.
    For contracts over £5000, 25% deposit, followed by 50% mid term and balance due upon completion.
    Hambrooks respectfully request that all invoices for domestic clients be settled in full within 7 calendar days, and that invoices to commercial customers be settled in full within 21 calendar days.
  2. Cheques should be made payable to “Hambrook Landscapes Limited”. Credit card payments will incur a 2% handling surcharge.
  3. VAT will be shown separately on all invoices, and at the current rate.
  4. Hambrooks reserve the right to withdraw from site should the payment schedule not be adhered to. Overdue payments will be subject to monthly interest of 2%. Title and ownership of materials shall not pass to the customer until full payment has been received, and the customer agrees to allow Hambrooks reasonable access to retrieve such materials in the event of non payment, should all other attempts at reconciliation fail.
  5. Hambrooks shall not accept retention upon domestic contracts, and shall do so on commercial contracts only when advised in writing prior to providing a quotation.

    Cancelling Your Contract

  6. The customer has the right to cancel the contract without charge at any time prior to 7 days before the contract starts. Cancellations made within the final 7 days before commencement shall incur a cancellation charge of 5% of the agreed contract value. Hambrooks respectfully request that this be done in writing, by letter or email.

    Our promise to you Hambrooks will make every effort to offer to you, the customer:

    ~ A reliable, professional and friendly service. ~ Modern, well maintained machinery for efficiency,
    ~ Fully trained, certified and competent staff ~ Registered with B.A.L.I. Marshalls & A.P.L.

  7. All plants supplied by Hambrooks are guaranteed for 12 months, on the condition that they are regularly watered by the customer (see note 5). Should a replacement plant be required which is not available, Hambrooks respectfully reserve the right to provide a suitable alternative.
  8. Hambrooks accept no responsibility for defects over and above failing to break out into leaf unless a formal maintenance contract is entered into.
  9. Upon completion, Hambrook Landscapes reserve the right to pass customer details to Hambrook Maintenance Services, if they feel a maintenance contract may be of interest or benefit to the customer.
  10. Hambrooks would like to bring to your attention that certain fertilisers and de-icers have a detrimental effect on concrete surfaces, which cannot always be avoided, despite our best efforts.
  11. Some precast and stone products may display colour or texture variation. Hambrooks shall not be liable for any cost involved in the replacement of these products unless they exceed the supplier’s manufacturing tolerances, and where appropriate. Equally, timber products may suffer splits, deformation or colour variation as a result of weathering. Hambrooks may not be held liable for the normal, expected deterioration or variation of such products, including fading due to efflorescence, (calcium carbonate deposits).
  12. Hambrooks strongly recommend the performance of regular maintenance on pond pumps, especially in the winter, to prolong life expectancy, and to prevent potential replacement costs.
  13. Hambrooks reserve the right to use photographs, drawings or plans of your garden for promotional purposes, on the condition that the customer’s anonymity is preserved, and their privacy respected.
  14. All timber products come with a standard 12-month guarantee, longer warranties would only be honoured where manufacturers suggest, these warranties to be passed on where applicable.
  15. All workmanship comes with a 12-month guarantee from project completion date.
    Thank you for taking the time to review our terms and conditions, if you have any questions, please feel free to contact us.

Hambrooks, Wangfield Lane, Curdridge, Southampton, SO32 2DA, (01489) 797752

Hambrooks Garden Maintenance Ltd

Hambrooks Garden Maintenance terms and conditions of sale.

Thank you for choosing to allow Hambrooks to offer you a quotation for your works.
These notes explain what you may expect from us, and what we in turn expect from you, the customer. All contracts depend upon the willingness of buyer and seller to achieve mutual satisfaction, however should any action arising from conflicting disputes not be solved amicably, the Law of England shall be used as the interpreting law.

Quotations, Acceptance & Variations

All quotations will be confirmed in writing on Hambrooks headed paper, and are available for acceptance within 3 months of issue.
Acceptance Forms should please be returned signed and dated, clearly noting which elements of work are required.
Variations should please be confirmed in writing by both parties, whereby Hambrooks will advise of any cost increases or savings.
It is the customer’s responsibility to advise Hambrooks of any mains services, such as electricity, gas or telecommunications, not buried to the statutory depth, or indeed any matter of potential concern in regard to Health & Safety, prior to Hambrook’s arrival on site. Hambrooks can unfortunately accept no responsibility for damage or interruption of any service which we have not been notified of in writing.
Unless specifically included, watering shall not be included in our quotation, and remains the responsibility of the customer.
VAT will always be shown separately on all quotations, and at the current rate.

Whilst the Contract is Running

Upon receipt of your Acceptance Form, Hambrooks will provide in writing, approximate, proposed dates for scheduled maintenance visits.

Although every reasonable effort will be made to meet these dates, there may be cases such as adverse weather or ground conditions when we need to reschedule our visit. If this happens, Hambrooks will attempt to keep you advised, but can unfortunately accept no liability for any costs incurred by the customer should this happen.
Works will be carried out at the appropriate seasonal time. Customers requiring works to be undertaken out of season, or in unsuitable weather conditions, are respectfully asked to confirm this in writing, as such work shall only be undertaken at the customer’s risk.
We respectfully ask in the interests of Health & Safety, that the customer please make every reasonable effort to remove pet faeces from lawns and borders, and to ensure access points are clear before our visit. Vehicles are ordered off the public highway at the customer’s sole risk.

Your Payments to Us

All work will be invoiced as closely as possible as per the contract schedule. Individual variations will be invoiced immediately upon completion, whereby payment will be due within 28 days.
Small works will be subject to a 25% deposit, with the balance due within 28 days of completion. Larger projects may require further stage payments, which will be specified in writing by Hambrooks at the time of quotation.
Hambrooks respectfully request regular payments to be arranged by standing order. Cheques should be made payable to “Hambrook Garden Maintenance Services Limited”. Credit card payments will incur a 2% handling surcharge.
VAT will be shown separately on all invoices, and at the current rate.
Hambrooks reserve the right to withdraw from site should the payment schedule not be adhered to. Overdue payments will be subject to monthly interest of 2%.
Title and ownership of materials shall not pass to the customer until full payment has been received, and the customer agrees to allow Hambrooks reasonable access to retrieve such materials in the event of non payment, should all other attempts at reconciliation fail.

Cancelling Your Contract, or When the Contract Ends

The customer has the right to cancel the contract without charge at any time prior to 7 days before the contract starts. Cancellations made within the final 7 days before commencement, or within 7 days before any scheduled visit, will be charged at the agreed rate for that next scheduled visit.
Customers wishing to completely cancel their contract are respectfully asked to please do so in writing allowing 28 days notice. Any shorter period will incur a cancellation charge equal to all visits scheduled within 28 days from the date of cancellation.
As many of our contracts run over many years, Hambrooks will provide in writing a revised schedule of dates and costs at the end of each maintenance cycle, and prior to April, for the year ahead. It is the customer’s responsibility to please advise Hambrooks in writing if this proposal does not meet with their requirements, as without this notification, maintenance visits will commence and be invoiced as per the new schedule.

Hambrooks, Wangfield Lane, Curdridge, Southampton, SO32 2DA, (01489) 779998